Our client an established retail bank in Hong Kong. They are looking for experienced candidate with soli"]) self.__next_f.push([1,"d experience in customer complaint handling and investigation across general banking and wealth management business to join the team.
Responsibilities - Resolve customer complaints quickly and professionally, using effective communication.
- Address escalated complaints with sensitivity and empathy, conducting thorough investigations.
- Work with various departments to resolve issues and prevent recurrence.
- Generate reports on complaint metrics and ensure adherence to industry regulations and company policies.
- Assist in training staff on complaint management and foster a positive team environment.
Requirements - Degree holder with at least 5 years of experience in the banking industry covering complaint handling/ complaint investigation.
- Good knowledge of complaint handling in banking products and relevant regulatory requirements.
- Good command of spoken and written Chinese and English.