UX writer/ CX specialist

Responsibilities: Produce concise and intuitive writing across customer touchpoints to give the user the least amount of friction possible when using the digital products Tracking and analyzing customer experiences across channels, customer journeys, and touchpoints Collaborate with business owners, UX designers and various other stakeholders (Legal, Compliance, Operation & Marketing etc.) to ensure the messaging is clear, precise, and engaging Work closely with UX and UI designers to improve th

Bank Of China (Hong Kong) Limited - Hong Kong - Full time

Salary: Competitive

Responsibilities:
  • Produce concise and intuitive writing across customer touchpoints to give the user the least amount of friction possible when using the digital products
  • Tracking and analyzing customer experiences across channels, customer journeys, and touchpoints
  • Collaborate with business owners, UX designers and various other stakeholders (Legal, Compliance, Operation & Marketing etc.) to ensure the messaging is clear, precise, and engaging
  • Work closely with UX and UI designers to improve the overall digital product user flows
  • Design/maintain a writing principle & guideline and workflow. And be the advocate to our stakeholders about the value of upholding the standards
  • Oversee the content across the channels and customer journeys to ensure consistency of brand's tone and manner
  • Support on user interview and analysis e.g. survey design and scripting
Requirements:
  • Degree holder in Journalism, Communications, Media, Creative, Marketing or any related discipline
  • With a minimum of 5+ years of experience in UX writing and creating digital experiences
  • Knowledge in online customer engagement platforms
  • Understanding of interactive design and usability principles and how content strategy and creation contributes to the user experience
  • Good understanding of user-centered design and related design disciplines (customer experience strategy, design research, interaction design)
  • Can analyze data and make data-driven content decisions
  • Experience partnering with various stakeholders (Marketing, UX, IT Development)
  • Curious, open-minded with can-do attitude
  • Self-motivated and analytical mind
  • Willingness to collaborate, strong communication and inter-personal skill
  • Excellent writing and communications skills in both Chinese & English
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