Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibility - Handle and process to complete vehicle loan drawdown/maintenance/redemption requests, i.e. provide vehicle loan settlement amount, process the drawdown/maintenance /settlement in systems in accordance with the established processing/control procedures, operating Delegation of Authorization (DoA), service standards
- Perform the role of custodian to handle and safe-keep Vehicle Registration Documents (VRD) and other security/loan documents; update system where necessary
- Handle data input, contribution and maintenance for TransUnion (TU) reporting of loan transactions in accordance with the established processing/control procedures, Guidelines of the Sharing and Use of Consumer Credit Data
Process Management - Assist the section manager to manage the day to day activities of the section
- Handle the responsibilities per the principal Responsibilities
- Handle and respond to inquiries/requests from internal/external partners/customers on service and loan processing of related matters
- Give suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of Management Tool Kit (MTK) continuously
Compliance and Risk Management - Adhere, provide guidance and ensure section members comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations, e.g. AML , Code of Conduct, Information Security
- Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required.
- Escalate exceptional/outstanding/suspicious transactions to section head and other relevant parties where appropriate for necessary action per the Enhanced Incident Escalation/Incident Management Policy.
Project Management and Others - Support system enhancement for various systems to perform user acceptance tests, live verifications, drill tests, etc
- Support the preparation of periodic performance, productivity, risk matrix reporting to management
- Support any initiatives, new services, ad-hoc tasks and perform coordinator role as designated (e.g. BCP coordinator, PC coordinator, housekeeping coordinator, etc)
Requirement - Degree holder, or post-secondary education with relevant working experience
- Good knowledge and experience of banking operations and loan processing.
- At least 3 years of relevant working experience
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in relevant software and systems.
- Knowledge of banking regulations and policies.
- Positive attitude, creative and innovative
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.