Contract IT User Support Engineer

Job duties: Offer tailored IT support to VIPs, such as executives, with quick problem-solving. Provide technical assistance for workstations, mobile devices, email, printers, and networks, both on-site and remotely. Ensure executive workstations and meeting room tech are set up and maintained for seamless high-profile events. Monitor and resolve VIP IT issues proactively while managing escalations and maintaining confidentiality. Train VIPs on IT tools, oversee security updates, and coordinate w

Morgan McKinley - Hong Kong - Full time

Salary: HK$26k -30k pm

Job duties:
  • Offer tailored IT support to VIPs, such as executives, with quick problem-solving.
  • Provide technical assistance for workstations, mobile devices, email, printers, and networks, both on-site and remotely.
  • Ensure executive workstations and meeting room tech are set up and maintained for seamless high-profile events.
  • Monitor and resolve VIP IT issues proactively while managing escalations and maintaining confidentiality.
  • Train VIPs on IT tools, oversee security updates, and coordinate with vendors to keep technology current and functional.
  • Proven experience supporting Windows client workstations (e.g., Win7, Win10).
  • Strong background in managing mobile solutions, including MDM, MAM, phones, and tablets.
  • Skilled in managing corporate client machines using central systems like SCCM or EPO.
  • Familiarity with Avaya PABX, MS Teams Room, endpoint security tools (e.g., Anti-Virus, Whitelisting), and client software (e.g., MS Office).
  • Knowledge of advanced tools like video conferencing and secure instant messaging.
Requirements:
  • Hold a degree or diploma in IT or a related field, with 3+ years of IT support experience, including at least 1 year supporting executives.
  • Possess strong technical skills in workstation hardware, software, mobile device management, and networks, with experience using SaaS ITSM tools like ServiceNow.
  • Demonstrate excellent troubleshooting, communication, and interpersonal skills, maintaining professionalism and confidentiality with senior executives.
  • Have knowledge of ITIL practices, AV systems, and video conferencing tools (e.g., Cisco VC, MS Teams, Zoom), with the ability to work independently.
  • Show proficiency in Active Directory, SharePoint, Intune, and English, with iOS/Mac OS experience as a plus, and strong analytical and documentation skills.
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22629955

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