Job Responsibilities:
- Lead a team of service reps for online chat.
- Create guidelines for excellent service.
- Handle customer requests and complaints.
- Analyze data to develop training programs.
- Coach team members on best practices.
- Perform other duties as assigned.
Job Requirements:
- University degree.
- 2+ years of experience in a call center, preferably in finance.
- Excellent communication skills with customer-focused mindset.
- Proactive, self-motivated, mature, pleasant.
- Fluent in Chinese and English; Putonghua is a plus.
- Holder of SFC Type 1 & 4 preferred.
If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend
