Responsibilities
- Delivers advanced remote and on-site support for desktop infrastructure, enterprise software, email systems, printers, mobile devices, and network services
- Manages precise workstation deployments and relocations
- Configures IT and audiovisual systems for executive meeting environments
- Escalates complex issues to higher-tier technical teams as required
- Enhances organizational knowledge by contributing to repositories, leading training sessions, and facilitating forums
- Produces and maintains SLA-aligned performance analytics and dashboards
- Executes additional IT tasks as assigned
- Collaborates with vendors and facilities teams to resolve hardware and conferencing issues efficiently
- Maintains accurate hardware and software asset records
- Oversees cybersecurity patch deployment across enterprise endpoints
- Upholds service delivery targets and IT governance frameworks
- Adheres to cybersecurity and risk management policies
Requirements
- Bachelors degree or diploma in Information Technology or a related field
- 2–3 years of progressive experience in a technical support role
- Proficiency with enterprise ITSM platforms (e.g., ServiceNow)
- In-depth knowledge of desktop systems, software suites, mobile technologies (iOS, Android, Mac OS), and network operations
- Advanced troubleshooting and problem-solving skills
- Exceptional stakeholder communication; fluency in written and spoken English
- Expertise in ITIL principles and incident management processes
- Strong analytical abilities for performance reporting
- Self-directed, detail-oriented, and effective in team settings
- Superior documentation and organizational skills
- Competency in Active Directory, virtual desktop environments (AVD/WVD), SharePoint, and Intune
- Audiovisual system experience (preferred)
If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Harry Tsang at resume@pinpointasia.com and put IT Systems Support Professional, Leading Financial Institute in the subject header.
Data provided is for recruitment purposes only.
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