Key Responsibilities
- Support post implementation customer callback, and handle e-Banking services related enquiries, reported problems & requests from both internal & external customers.
- Handle the customer complaints or investigation requests from related support departments, include but not limited to Operations, Service Quality & Compliance.
- Liaise and work with required support departments, including but not limited to IT & Operations teams in processing customer requests, investigating & following up customer reported problems and testing system fixes, within expected timeline & quality.
- Play the role as maker in preparing e-Banking client service support related monitoring & tracking reports, and also assist in preparing adhoc reports to management when required.
- Assist in preparing and/or reviewing e-Banking services client support materials, including but not limited to user guides, training videos and relevant procedure documents.
- Participate in BCP and other bank wide emergency drills if necessary, to ensure required verification is done accordingly.
- Comply with anti-money laundering / counter terrorist financing requirement and sanction risks controls in accordance with regulatory standards and CNCBI policies.
Requirements
- Degree holder in Business Administration or related disciplines preferred
- Preferably 1-2 years hands-on experience in client service and client handling
- Experience in e-Banking services support, with sound technical knowledge is an advantage.
- Good interpersonal and communication skills and self-motivated.
- Good command of written and spoken English and Chinese (including Putonghua).
For more details about career opportunities with the Bank, please visit our website http://www.cncbinternational.com/careers/en/index.jsp [link removed]. Please apply with full resume stating current and expected salaries.
Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.
China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.