Head of Operation

Key Responsibilities:

• Oversee operations for both sections, ensuring KPIs are met.
• Manage card lifecycle: ordering, stock management, delivery, refunds, and replacements.
• Assist in budget management and resource allocation to meet departmental objectives.
• Engage with stakeholders to identify customer needs and improve service quality.
• Monitor vendor performance to ensure compliance and data protection.
• Review service levels and implement enhancements to customer service.

Qualifications:

• Degree or Masters in Operations Management, IT, or Business Administration (MBA preferred).
• 15+ years of relevant experience, including 5+ years in a management role.
• Strong background in operations within retail banking or payment services.
• Knowledgeable in HKMA compliance requirements.
• Proven track record in performance improvement and vendor management.
• Excellent communication skills in English and Chinese.