Your new role We are seeking a skilled Compliance Assurance and Complaint Handling candidate (AM/M) to oversee compliance matters and manage customer feedback effectively. This role is critical in ensuring regulatory adherence and enhancing service quality.
Develop and maintain policies and procedures aligned with overall strategic business objectives, focusing on enhancing customer retention.
Coordinate with internal and external stakeholders to address complaints, both routine and regulatory, ensuring resolution actions comply with established policies and procedures.
- Promote best practices in compliance and quality assurance through training and improvement initiatives for frontline staff.
- Identify new business opportunities and spearhead service enhancement initiatives to deliver exceptional customer experiences.
- Collaborate with various business units to design, review, and streamline operations and system workflows, ensuring consistent service delivery.
- Lead the formulation and implementation of process improvement strategies to boost operational efficiency and effectiveness.
- Evaluate customer feedback and complaints to pinpoint areas for service quality improvement, preparing detailed reports and actionable recommendations for regulated business activities.
What you'll need to succeed - Bachelor's degree in Business Administration, Economics, Finance, or related disciplines.
- Require 3-5+ years of relevant compliance experience in Banking.
- Strong skills in project management, organisation, and analysis.
- Self-motivated, with excellent interpersonal and communication abilities.
- Proficiency in MS Office applications and Chinese word processing.
- Fluent in spoken and written English, Chinese, and Mandarin.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV (krystal.chun@hays.com.hk), or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.