FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we'd love to hear from you. About the Role We are seeking a dynamic and experienced professional to lead the governance framework for broker activities related to group insurance in Hong Kong and Macau. This pivotal role ensures compliance, drives operational excellence, and aligns with corporate policies, while managing regulatory reporting, due diligence, risk assessments, broker conduct, training, and complaint resolution.
Responsibilities: Governance and Oversight - Design and maintain robust governance frameworks to monitor broker activities, ensuring adherence to internal policies, ethical standards, and regulatory requirements.
- Implement processes to evaluate brokers' performance and compliance with group insurance guidelines.
Regulatory Compliance - Oversee timely and accurate preparation, review, and submission of regulatory reports to relevant authorities.
- Proactively track regulatory changes and update governance and conduct practices to ensure ongoing compliance.
Due Diligence and Risk Management - Conduct thorough onboarding and ongoing due diligence to ensure brokers meet company, regulatory, and ethical standards.
- Perform risk assessments to identify and mitigate operational, compliance, reputational, and conduct-related risks.
- Enhance risk monitoring systems to address potential issues proactively.
Broker Conduct Risk Management - Develop and implement frameworks to monitor and mitigate risks arising from broker conduct, including unethical behavior, misrepresentation, or non-compliance with regulations.
- Establish clear conduct standards and escalation protocols to ensure brokers uphold integrity and client trust.
- Analyze conduct trends and collaborate with compliance teams to address emerging risks promptly.
Training and Development - Arrange engaging training programs for internal teams and brokers on governance, compliance, conduct standards, and regulatory requirements.
- Foster a culture of accountability and ethical behavior across stakeholders.
Complaint Management - Lead the resolution of broker-related complaints, including those tied to conduct issues, with fairness, efficiency, and compliance.
- Maintain a complaint tracking system and analyze trends to identify conduct or process improvements.
Collaboration and Optimization - Partner with compliance, operations, and other teams to align governance, conduct, and risk management with business objectives.
- Provide actionable insights to strengthen governance, compliance, and conduct frameworks.
- Lead audits and reviews to uphold high standards in broker activities, conduct, and governance.
Requirements: - Bachelor's degree in Business Administration, Risk Management, Insurance, Compliance, or a related field. Advanced degree preferred.
- At least 6 years in governance, compliance, or risk management, ideally within insurance or financial services.
- Demonstrated expertise in broker governance, regulatory reporting, due diligence, conduct risk management, and risk assessments.
- In-depth knowledge of group insurance, broker conduct standards, and regulatory frameworks in Hong Kong and Macau.
- Sharp analytical and problem-solving abilities with meticulous attention to detail.
- Exceptional communication and stakeholder management skills to address conduct and compliance issues effectively.
- Proven ability to design and deliver impactful training on governance, ethics, and conduct.
- Proficiency with compliance, risk, and conduct management tools.
- Proficient in English and Chinese, spoken and written, Putonghua a plus
Others: - You are required to obtain relevant license if your job involves in regulated activities
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.