Assistant Collection Manager / Officer - Credit Card

Role Responsibilities

• Monitor overdue and criticized retail credit portfolios (in particular Credit Card), including managing loan classification systems, individual impairment allowances, and charge-off processes
• Liaise with debtors regarding repayment schedule negotiations and debt-restructuring arrangements
• Develop recommendations for legal proceedings or assignments to external debt collection agencies when necessary
• Manage the collection performance of Debt Collection Agencies
• Regularly report debt collection progress and repossessed property disposal status to the Department Head
• Prepare credit risk reports and regulatory submissions to monitor asset quality and support credit risk analytics (e.g. portfolio analysis)
• Handle administrative tasks and execute ad hoc projects as assigned

Job Requirements

• Bachelor's degree in Finance, Risk Management, or related discipline; professional qualifications (e.g. FRM, CFA) preferred
• Minimum 2-3 years' experience in retail banking credit risk management or complaint resolution
• Demonstrated expertise in portfolio management techniques and analytical methodologies
• Proficiency in English and Chinese; Mandarin fluency strongly preferred
• Proactive mindset with exceptional ownership of deliverables and client-service orientation