Key Areas of Responsibilities
- Provide dedicated technical support for trade floor operations, including hardware, software, and network-related issues
- Install, configure, and troubleshoot desktop systems, peripherals, applications, and trade floor-specific market data applications
- Responsible for video conferencing management and presentation support
- Collaborate with other IT teams and vendors to escalate and resolve complex technical issues
- Assist in maintaining IT inventory and asset management records
- Ensure compliance with IT security policies and procedures
- Provide on-call support during critical trading hours to address urgent technical issues promptly
- Stay updated on technological advancements and recommend improvements to enhance end-user experience
Requirements
- Bachelor's degree in IT or related field (or equivalent experience)
- Around 3 years relevant experience in desktop support, preferably in the financial services or investment banking sector
- Support skills on Bloomberg, Refinitiv and local Market data products
- Strong knowledge of Windows and Mac OS, Microsoft Office 365, and basic networking concepts
- Excellent troubleshooting skills and ability to identify and resolve technical issues
- Knowledge on ITIL service desk related processes
- Exceptional customer service and communication skills
- Fluent in Mandarin, Cantonese and English for effective communication with bilingual users
- Ability to work independently and as part of a team in a fast-paced environment
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