Business Analyst - Process Automation Project - Insurance

About the Role A leading organization in the insurance sector is seeking an experienced Business Analyst to support a major process automation project. The successful candidate will bring expertise in finance and reporting transformation, process mapping, and automation tools such as ServiceNow.

Oliver James Associates - Hong Kong - Full time

Salary: HKD80000 - HKD100000 per month + package

This is a unique opportunity to work on high-impact initiatives that improve operational efficiency and optimize workflows for a growing, innovative business.



Key Responsibilities

  • Process Analysis & Mapping:

    • Partner with stakeholders to analyze and document current finance and reporting processes.
    • Map out future-state processes to enable seamless integration into automation tools (e.g., ServiceNow, BluePrism, Unify etc.).
    • Identify inefficiencies and propose solutions to enhance process performance.
  • Automation Project Support:

    • Collaborate with developers and technical teams to ensure accurate input of mapped processes into automation tools.
    • Validate automation outputs and ensure alignment with business requirements.
  • Stakeholder Management:

    • Facilitate workshops and discussions to gather, refine, and prioritize business requirements.
    • Serve as the liaison between business and technical teams, ensuring clarity and alignment throughout the project lifecycle.
  • Data and Reporting Transformation:

    • Support the design and delivery of automated finance and reporting workflows.
    • Identify data requirements, key metrics, and reporting improvements to maximize automation outcomes.
  • Insurance Industry Expertise:

    • Leverage your understanding of the insurance industry to address specific challenges and ensure compliance with regulatory standards.


Ideal Candidate Profile

  • Experience:

    • 8+ years of Business Analyst experience, preferably within the insurance industry.
    • Proven track record in finance and reporting transformation projects.
    • Strong experience in process mapping and optimization for automation tools (e.g., ServiceNow).
  • Skills:

    • Excellent communication and stakeholder management skills.
    • Strong analytical and critical thinking abilities.
    • Proficiency in automation platforms and familiarity with finance systems and reporting workflows.
  • Education:

    • Bachelor's degree in Business Administration, Finance, IT, or a related field.
  • Preferred Certifications:

    • Business Analysis certifications (e.g., CBAP, PMI-PBA).
    • Certifications in ServiceNow or other process automation tools.


Why Consider This Opportunity?

  • Work on a high-impact process automation project for a leading organization.
  • Gain exposure to cutting-edge tools and methodologies in process automation.
  • Collaborate with a talented team in a dynamic and supportive environment.
  • Competitive compensation and benefits package.
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