About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.
Job Purpose: To ensure all BBD & DCD operation processes are fully complied with the regulations and standard set by the Bank and regulator. Provides support to risk/compliance reporting and monitoring of respective sections. Provides operation support on applications processing, handles documentation of Banking & Investment products if necessary.
Main Responsibilities: - Regular call quality & call monitoring support to ensure the team meeting the quality standard and comply with regulatory compliance
- Handle complaints investigation, analyst complaint case and provide proper feedback to frontline staff
- Assist the team to provide regular training / coaching to frontline staff on the control perspective
- Assist the team to compile and review operation flows from time to time
- Comply with internal guideline, legal and regulatory requirements when delivering job duties
- Handle Ad-hoc task assigned by management team, Quality & Operation Control
Incumbent Requirements: - Secondary education with 4 years or relevant experience, preferably in banking, telemarketing, customer services related area
- Familiar with banking products & operation flow
- Excellent communication and interpersonal skill
- Capable of working independently, detail minded and good team player
- Passed in IIQE Paper 1 and 2 is perferred
- Fluent reading and writing communication in English
Please note that only shortlisted candidates will be notified.