About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.
Job Purpose: Responsible for executing collection activities for all retail products to reduce the delinquency rate & delinquent bucket flow ratio.
Main Responsibilities: - Perform dunning calls and follow-up actions on delinquent accounts on unsecured and secured products including credit card / personal loan / overdraft / mortgage loan / SME loan and vehicle loan etc.
- Liaise with debtors regarding repayment schedule negotiations and debt restructuring arrangements
- Handle customer's enquiries regarding debt recovery related activities
- Provide administrative and clerical supports
- Assist in any other ad-hoc tasks as assigned by supervisors
- Ensure all collection activities comply with the bank standards as well as legal and regulatory requirements, including the HKMA guidelines
Incumbent Requirements: - Secondary Form 5 or above qualification
- 5 years of working experience in collection or customer service field
- Good communication & Inter-personal skills
- Sound negotiation skill
- Good PC skills - MS Word & Excel
- Good command of spoken in English & Cantonese, speaking Putonghua will be an asset
- Able to work independently under pressure & target oriented
- Having knowledge for relevant Codes, Ordinances & Guidelines introduced by HKMA / PCO / TU
Please note that only shortlisted candidates will be notified.