Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Responsibilities - Lead the implementation and management of AI-powered co-pilot initiatives in the banking operations back-office.
- Act as the primary point of contact between different departments (e.g., business, technology, operations) and relevant third parties to ensure effective collaboration and communication.
- Communicate the strategies and objectives of the AI initiatives to relevant departments and colleagues, ensuring alignment and buy-in.
- Identify potential risks and challenges associated with the implementation of AI-based changes, and develop strategies to mitigate them.
- Oversee the sensitive and seamless implementation of AI-powered solutions, minimizing disruption to ongoing operations.
- Provide technical support and oversight for any technology-related issues that may arise during the implementation and operation of the AI initiatives.
- Collaborate with the team lead to manage the initiative and project budget, ensuring efficient utilization of resources.
- Work closely with regional and local business units, as well as supporting functions, to deliver the AI-powered projects and initiatives.
Relevant Experience - Undergraduate degree in Computer Science, Engineering, or a related technical field, with a focus on AI/ML.
- Experience in project management, stakeholder management, and change management in the context of technology-driven transformations.
- Strong understanding of banking operations, processes, and IT infrastructure.
- Professional certifications in AI, machine learning, or project management (e.g., PMP, PRINCE2) are an advantage.
- Experience in project management, stakeholder management, and change management in the context of technology-driven transformations.
- Strong understanding of banking operations, processes, and IT infrastructure.
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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