Customer Service Officer - Securities Firm

Key Responsibilities:

• Assist clients with the account opening process, ensuring all required documentation is completed accurately.
• Verify client identification and ensure compliance with KYC (Know Your Customer) regulations.
• Provide guidance on account types and services available to clients.
• Monitor and facilitate the settlement of transactions.
• Ensure timely and accurate processing of trades and client transactions.
• Respond to client inquiries regarding account status, transactions, and settlement issues.
• Provide exceptional customer service by addressing client needs and concerns promptly.
• Assist in ensuring compliance with industry regulations and internal policies.
• Prepare reports related to account activities and settlements as required.

Qualifications:

• Bachelors degree in Finance, Business Administration, or a related field.
• 1-3 years of experience in customer service, preferably in the financial or securities industry.
• Strong understanding of account opening processes and settlement operations.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong analytical abilities.
• Proficient in MS Office Suite; experience with financial software is a plus.