1. Claims Business Analyst
Key Responsibilities:
- Reengineer and streamline claims workflows in alignment with Lean system enhancements
- Identify inefficiencies and lead business process improvements across the claims lifecycle
- Gather and document business requirements and functional specs
- Liaise with cross-functional teams to ensure successful solution delivery
- Support testing, training, and adoption activities across key stakeholders
Requirements:
- Minimum 2 years of business analysis experience in the insurance industry
- Deep understanding of insurance claims operations (Health or Life Insurance)
- Experience in process reengineering or operational transformation preferred
- Strong documentation, communication, and stakeholder engagement skills
2. Policy Admin Business Analyst
Key Responsibilities:
- Identify and implement process improvements to boost policy servicing efficiency
- Conduct business analysis and prepare clear, actionable user requirement documentation
- Ensure system designs align with Life Operations' needs by reviewing functional specs
- Identify project risks and issues proactively throughout the lifecycle
- Define test scenarios, support UAT execution, and develop business user training materials
- Deliver end-user training in collaboration with project and business teams
Requirements:
- Bachelors degree in Business Administration, Information Systems, or related field
- Minimum 4 years of project experience in life insurance, with strong policy administration/servicing knowledge
- Proven experience with system revamp or enhancement projects
- Familiarity with Agile or Scrum methodologies is preferred
- Strong analytical, documentation, and problem-solving skills
- Collaborative team player with excellent interpersonal and communication abilities