Overview:
We are partnering with a leading corporate banking client to recruit a skilled IT Helpdesk Support Officer. This role is ideal for tech-savvy professionals who thrive in a fast-paced financial environment and are passionate about delivering exceptional IT support. If you have at least 2 years of experience in banking or financial services, we invite you to apply!
Key Responsibilities:
- Deliver first-level technical support to end-users, efficiently resolving hardware, software, and network issues.
- Troubleshoot IT problems via phone, email, and in-person, ensuring minimal downtime.
- Maintain and optimize IT systems and applications, upholding security and performance standards.
- Log, track, and manage support requests using a ticketing system for accurate documentation.
- Identify opportunities for process improvements and contribute to IT operational projects.
- Generate incident reports, conduct risk assessments, and implement preventive measures.
- Assist in vendor coordination and IT procurement processes.
- Collaborate with IT teams on system upgrades, deployments, and enhancements.
- Provide training and guidance to staff on new technologies and software tools.
Requirements:
- Higher Diploma or above in Computer Science, Information Technology, or a related field.
- 2+ years of IT support experience, preferably in banking or financial services.
- Solid technical knowledge in hardware/software troubleshooting, networking, and IT security.
- Strong communication and interpersonal skills to support users at all levels.
- Fluency in English and Chinese (Cantonese & Mandarin).
- Ability to prioritize tasks, work under pressure, and adapt to changing demands.
- Experience with IT service management (ITSM) tools and ticketing systems.
Why Apply?
This is a great opportunity to grow your career in corporate banking IT, working with a team that values innovation, efficiency, and professional development. If you're ready to take on a challenging yet rewarding role, we'd love to hear from you!
Interested candidates, please send your CV to Raymond Cheung for a confidential discussion.
