- Large financial services company
- L2/L3 production support
- Great competitive compensation
About the Role: Join the IT team of
large financial services company in Hong Kong, where you'll maintain a large scale web platform. This role focuses on
L2/L3 production support for an in-house
Java/JavaScript web portal. You'll act as the technical gatekeeper-diagnosing issues, coordinating fixes, and ensuring seamless operations for a platform at the heart of the financial ecosystem.
Key Responsibilities: - Provide escalated support (L2/L3) for a large scale financial services web platform
- Troubleshoot issues escalated from L1 Operations or bank users via ticketing systems.
- Analyze SQL databases, Linux logs, and application performance to resolve complex technical problems.
- Partner with developers to implement fixes without disrupting live systems.
- Document solutions and improve support processes.
Who We're Looking For: - 4-10 years in production/application support
- Strong technical skills: SQL, Linux, and Java/JavaScript (for debugging).
- Experience with enterprise web applications (in-house or vendor platforms).
- Fluency in Cantonese and English