(Senior) Credit Card Business Manager (Project Management)

Responsibilities: Assist to implement card issuance business strategy, optimize and digitalize the process of credit card products, improve the online customer experience of credit card products Analyze qualitative and quantitative data from various sources to identify areas of improvement and coordinate with relevant units to streamline and optimize imperfect processes Customer experience management - Improve customer experience for credit card process with various units by reference the commen

Bank Of China (Hong Kong) Limited - Hong Kong - Full time

Salary: Competitive

Responsibilities:
  • Assist to implement card issuance business strategy, optimize and digitalize the process of credit card products, improve the online customer experience of credit card products
  • Analyze qualitative and quantitative data from various sources to identify areas of improvement and coordinate with relevant units to streamline and optimize imperfect processes
  • Customer experience management - Improve customer experience for credit card process with various units by reference the comments from customers
  • Based on the compliance requirements from regulators and improving product effectiveness, co-work with Product Development Department to optimize the credit card issuance business system and workflow
  • Review and optimize credit card processes to ensure compliance with the relevant regulatory and internal policies
  • Assist to formulate the team's annual work plan and expenditure budget
  • Manage the program budget in an effective manner and handle daily operation
Requirements:
  • Bachelor Degree or above
  • Minimum 5 years of relevant experience at assistant/managerial level, preferably with experience in credit card products and banking digitalization
  • Familiar with credit card business operations and functions of different departments
  • Proficient in spoken and written Chinese (including Mandarin) and English
  • Strong communication and interpersonal skills
  • Competent in MS Office applications, including Word, Excel, PowerPoint etc.
Apply
22836936

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