Senior Product Manager

Job Responsibilities: Develop and execute comprehensive, guest-centric, end-to-end product strategies that align with business goals and integrate digital and physical touchpoints. Drive and own digital product projects from ideation to implementation, ensuring timely delivery of high-quality outcomes that align with organizational priorities. Act as a liaison between business stakeholders, designers, developers, vendors - gathering requirements, aligning expectation, and ensuring solution met t

Cognizant - Hong Kong - Full time

Salary: Competitive

Job Responsibilities:
  • Develop and execute comprehensive, guest-centric, end-to-end product strategies that align with business goals and integrate digital and physical touchpoints.
  • Drive and own digital product projects from ideation to implementation, ensuring timely delivery of high-quality outcomes that align with organizational priorities.
  • Act as a liaison between business stakeholders, designers, developers, vendors - gathering requirements, aligning expectation, and ensuring solution met the business need.
  • Identify key challenges or inefficiencies in processes, product performance, or guest experiences. Evaluate potential solutions by analyzing data, risks, and trade-offs, and present clear recommendations to management.
  • Optimize the guest journey across both direct and trade e-commerce channels, ensuring intuitive and impactful digital experiences.
  • Mentor and provide guidance to product managers to foster their professional growth and strengthen the product team.
  • Stay up to date with emerging technologies, market trends, competitor strategies, and evolving guest expectations to ensure products remain innovative and competitive. innovation and relevance.
Job Requirements:
  • Bachelor's degree or above in Business, Information Systems, Digital Design, or a related discipline.
  • Minimum 10 years of experience in digital product management.
  • Demonstrated success in leading large-scale e-commerce projects, ideally in ticketing, hospitality, or similar industries.
  • Strong ability to communicate complex ideas clearly and effectively across all organizational levels.
  • Excellent interpersonal and collaboration skills to align diverse cross-functional teams.
  • Proven critical thinking and problem-solving skills; able to identify issues, evaluate options, and recommend practical solutions.
  • Self-driven, proactive, and accountable with a strong ownership mindset.
  • Knowledge of the theme park, hotel, or resort industry is a definite advantage.
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