At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on. About the Role Ensure the Team meets or exceeds the client retention and service-to-sales targets, key performance benchmarks, as well as compliance and customer service standards
Roles and Responsibilities: - Provide Administration and Customer Services to Pension Business
- Provide one-stop administration service to Pension clients including enrolment, contribution, termination, policy/record maintenance, regulatory filing, issuing of client reports, and responding to client/intermediary's enquiries and complaints in a timely manner
- Provide servicing support to distribution channels e.g. brokers/agents/bank alliances on Pension's clients related issues
- Handles enquiries escalated by the eMPF Platform in relation to scheme administrative functions performed by the eMPF Platform which are required for Trustee's discretion and reply to the eMPF Platform within pre-defined turnaround time
- Conduct AML/Dow Jones regular checking of all scheme participants (including corporate level and member level) in accordance with Trustee's established procedure
- Review potential irregular cases escalated by the eMPF Platform which are required for Trustee's discretion and reply to the eMPF Platform within pre-defined turnaround time
- Escalate any potential hit cases to AML Compliance for review and senior management for approval
- Update control logs for monitoring purpose
- Review and update administration procedures to reflect change of regulatory requirement and Group policy
- Perform any other duties and projects as assigned
- Be the module owner as assigned
Job Requirements: - University graduate with minimum 5 years customer services/operations experience
- Good knowledge on group insurance and MPF/ORSO retirement schemes
- Self-motivated and customer orientated
- Detail oriented
- Must be a good team player
- Good communication and interpersonal skills
- Outgoing personality with good presentation skills
- Good time management and organization skills
- Good staff coaching skills
- Good PC skills
- Proficient in both spoken and written Chinese and English
Others: - You are preferred to obtain the license of Insurance Authority (IA) (Paper 1, 2, and 3) or Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4)
- You are required to acquire the relevant license(s) if your job involves regulated activities
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.