Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibility - Supervise the unit operations on a day-to-day basis.
- Allocate duties to the subordinates to make sure smooth running in daily operations.
- Override transactions beyond the authority of tellers and ensure the regularity of such transaction.
- Check and sign the transaction vouchers and computer output reports.
- Closely monitor operational control, with particular attention to transactional execution.
- Ensure compliance with the general internal control requirement and prevent any possible fraudulent behavior manifested by the subordinates.
- Ensure the highest standard of customer services.
- Assist in resolving customer complaints.
Requirement - Degree Holders
- Solid branch operations experience.
- Minimum 5 years' experience in banking operations, preferable in branch operations
- Strong customer relations and negotiation skills.
- Good leadership and management capabilities.
- Good communication and inter-personal skills.
- Ability to guide subordinates and build-up effective teamwork within the department.
- Able to co-operate in a harmonious and productive manner with superiors.
- Good in both English and Chinese.
- Knowledge in MS Office.
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.