Trading floor application support

We're looking for a talented and driven support engineer to join our front-office application support team in a leading global investment bank. This high-visibility role sits on the trading floor and is critical to ensuring the smooth operation of key Prime Services systems. You'll work closely with traders, technology teams, and global counterparts to resolve issues, manage incidents, and drive platform stability and automation initiatives.

Newtone Consulting - Hong Kong - Full time

Salary: Attractive

Role & Responsibilities

  • Ensure stability and performance of front-office applications used by trading desks.
  • Monitor production systems daily and coordinate morning/weekend checks with global teams.
  • Troubleshoot and resolve issues raised by users, systems, or infrastructure promptly.
  • Lead incident management efforts—own investigations, coordinate bridge calls, and manage communication.
  • Document post-incident reviews and update knowledge bases with workarounds and known errors.
  • Implement and manage service rollouts and production change releases in coordination with global teams.
  • Collaborate closely with trading desk leads, technology managers, and project teams.
  • Contribute to strategic initiatives focused on system resiliency, automation, and stability.
  • Partner with global counterparts to ensure 24x7 support coverage in a "follow-the-sun" model.
  • Participate in annual disaster recovery drills and on-call support rotations.

Candidate Requirements

  • Strong communication, collaboration, and analytical skills with the ability to thrive under pressure.
  • Proactive, self-driven attitude with a keen ability to handle complexity and change.
  • 5+ years of experience in Investment Banking or Securities Trading application support.
  • Solid understanding of ITIL framework and production support best practices.
  • Proficient in UNIX/Linux, SQL, and shell scripting; knowledge of Windows environments.
  • Familiarity with monitoring tools like ITRS Geneos, Autosys, and Dynatrace.
  • Exposure to Agile working environments and global team collaboration.
  • Bonus: Knowledge of APAC equity markets, prime brokerage, or trading systems.
  • Nice to have: Experience with Java, Kafka, Python, Kubernetes.
  • Bachelors degree in Computer Science, Information Technology, or related field.
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