Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Objective - Provide operations support to daily production so as to deliver securities services with productivity, high quality, risk consciousness and excellent client service.
Principal Responsibilities - Efficiently and accurately execute account opening and billing processes, and assist with securities transaction settlements and corporate actions.
- Process dispatches of holding statements
- Process custody account maintenance
- Perform static data maintenance and information update.
- Provide second level client services. Handle customer inquiries in an efficient manner
- Comply with regulatory requirements (such as HKMA, MAS, SFC etc.) and Audit / Risk Management guidelines pertaining to the operations.
- Report any suspicious / outstanding transaction or incident to Team Manager, Department Head and other relevant parties for necessary action per the Incident Management Policy
- Participate in user acceptance test for system enhancements. Review business requirements and functional specifications. Prepare test cases and conduct testing
- Participate in project initiatives and business development, e.g. customer implementation, business continuity management, review of operational procedures, policies and guidelines; specific and job-related training, etc.
- Handle regular and ad hoc tasks as designed by Team Manager and Department Head
Key Accountabilities - Accomplish the job objective and perform the principal responsibilities.
- Achieve the agreed Key Performance Indicators (KPI) annually.
Functional / Technical Competencies - Knowledge of CCASS, SFC rules, SFO and HKICL
- Accuracy and thoroughness in work
- Problem-solving skills
- Interpersonal and communication skills
- Knowledge in MS office
- Result- and customer-oriented
- Positive attitude and self-motivated
- Good team player, supportive and flexible to take up team tasks
- Good command in English and Chinese (both spoken & written)
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.