Senior Digital Strategy and Transformation Manager

Responsibilities: Drive digitization of investment and insurance product workflows using emerging technologies (AI, blockchain, tokenization) to enhance efficiency and user experience. Collaborate with Product Managers and key stakeholders to develop the investment/insurance product ecosystem, delivering tangible benefits and addressing business challenges. Enhance client-centric UX/UI design alongside Product Managers, optimizing end-to-end customer journeys and internal processes to elevate se

Bank Of China (Hong Kong) Limited - Hong Kong - Full time

Salary: Competitive

Responsibilities:
  • Drive digitization of investment and insurance product workflows using emerging technologies (AI, blockchain, tokenization) to enhance efficiency and user experience.
  • Collaborate with Product Managers and key stakeholders to develop the investment/insurance product ecosystem, delivering tangible benefits and addressing business challenges.
  • Enhance client-centric UX/UI design alongside Product Managers, optimizing end-to-end customer journeys and internal processes to elevate service quality.
  • Manage the full project lifecycle for retail banking digital transformation initiatives (investment & insurance products), covering planning, requirements analysis, implementation, and operational incubation.
  • Proactively monitor cutting-edge technology applications and contribute to the formulation of retail banking fintech innovation strategies and roadmaps.
  • Ensure all digital transformation projects adhere to evolving regulatory requirements, risk management standards, and compliance policies through vigilant monitoring.
  • Identify, assess, and mitigate operational, technological, and compliance risks within projects to control potential exposures effectively.
  • Coordinate inner operations and ensure efficient execution of daily tasks and procedures.
Requirements:
  • Bachelor's degree or higher in Business Administration, Information Technology, Financial Management, Statistics, or a related discipline (preferred).
  • Minimum 5 years' relevant experience within sizable financial institutions, including at least 2 years in management roles within a digital division.
  • Proven expertise in digital business strategy formulation / roadmap development, maturity assessment, and business diagnostics.
  • Knowledge of GenAI, e-banking, digital financial products, mobile payments, digital currencies, or blockchain-based solutions (advantageous).
  • Team leadership and project management capabilities (highly desirable).
  • Innovative mindset coupled with strong organizational coordination and external stakeholder management skills.
  • Fluency in written and spoken English and Chinese (including Putonghua), with excellent communication abilities.
  • Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Chinese input methods.
  • Candidate with less experience will be considered as Digital Strategy and Transformation Manager
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