Customer Service Officer / Teller - Retail Banking (20 - 28K)

Key Responsibilities: Process various banking transactions such as deposits, withdrawals, fund transfers, and payments accurately and efficiently. Assist customers with their banking needs, answer inquiries, and provide information about bank products and services. Maintain cash drawer accuracy and reconcile cash and checks at the end of each shift. Identify potential fraud or suspicious activity and report accordingly. Promote and cross-sell bank products and services to meet customer needs. Fo

KOS International - Hong Kong - Full time

Salary: Negotiable

Key Responsibilities:

  • Process various banking transactions such as deposits, withdrawals, fund transfers, and payments accurately and efficiently.
  • Assist customers with their banking needs, answer inquiries, and provide information about bank products and services.
  • Maintain cash drawer accuracy and reconcile cash and checks at the end of each shift.
  • Identify potential fraud or suspicious activity and report accordingly.
  • Promote and cross-sell bank products and services to meet customer needs.
  • Follow all banking policies, procedures, and compliance regulations.
  • Maintain confidentiality of customer information.
  • Support branch operations and perform other duties as assigned.

Requirements:

  • HKDSE or equivalent; additional education or relevant certifications are a plus.
  • Fluent in Cantonese, basic in English and Mandarin
  • Proven experience in a customer service or cash handling role preferred.
  • Strong interpersonal and communication skills.
  • Attention to detail and accuracy in handling financial transactions.
  • Basic math skills and proficiency with computers and banking software.
  • Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Benefits:

  • Competitive salary
  • Medical insurance
  • 18 days annual leave or above
  • Opportunities for career growth and development

Click "Apply Now" to apply for this position or call Sean Lok at +852 3180 4983 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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