IT Engineer, Client Services

A leading Asset Management firm is looking for a talented IT Engineer to join a dynamic Client Services team supporting cutting-edge investment management solutions used by top-tier financial institutions across Europe and Asia. About the Role As part of the Client Services team, you’ll be the key technical contact for clients including asset managers, private banks, and family offices. You’ll provide first and second-level support for a suite of portfolio management and advisory platforms, ensu

Executive Access - Hong Kong - Full time

Salary: negotiable

Key Responsibilities

  • Provide technical assistance via phone, email, and ticketing systems.
  • Troubleshoot and resolve issues using diagnostic tools, log analysis, and code debugging.
  • Manage client data and user access rights.
  • Support client onboarding: analysis, configuration, UAT, training, and delivery.
  • Collaborate with Sales, Product, and Onboarding teams to support business development.
  • Deliver client training and contribute to documentation and knowledge base.
  • Monitor KPIs and escalate complex issues when needed.
  • Identify trends and suggest improvements to enhance client support.

Requirements:

  • Masters degree in Finance, Mathematics, Physics, Computer Science, or related field.
  • Experience in Asset Management or FinTech, with knowledge of the investment value chain.
  • Familiarity with portfolio management systems, trading platforms, and back-office workflows.
  • Strong customer focus and relationship-building skills.
  • Excellent communication and presentation abilities.
  • Proficiency in troubleshooting, reading application logs, and using HTML, CSS, SQL, and Python.
  • Fluent in English, Cantonese, Mandarin, or French is a plus.
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22966543

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