Your New Company
Our client, a global leader in technology services, is seeking a Service Delivery Manager (Aviation) to oversee and optimize the delivery of SAP application services, ensuring seamless operations and alignment with business objectives.
Your New Role
- Oversee end-to-end SAP service delivery (ECC, S/4HANA, BW, Fiori), ensuring SLAs and KPIs are met.
- Act as the primary contact for business units, aligning IT services with organizational needs.
- Manage vendors, AMS providers, and conduct regular performance reviews.
- Drive automation, cost optimization, and standardization across SAP operations.
- Support SAP projects and upgrades while ensuring compliance with policies and regulations.
What You'll Need to Succeed
- 8+ years of SAP service delivery experience with strong knowledge of SAP modules (FI/CO, MM, SD, HCM).
- Expertise in ITIL frameworks, service management tools (e.g., ServiceNow), and SLA governance.
- Proven vendor management skills and experience with SAP S/4HANA migration or implementation.
- Excellent leadership, communication, and stakeholder management abilities.
- Familiarity with Agile/DevOps methodologies and a continuous improvement mindset.
What You Need to Do Now
Apply now and send your CV to cherry.ho@hays.com.hk, or call Cherry Ho at +852 2230 7493 for a confidential discussion.