To be a core member of Sales Optimization & Support Team under Branch Management Department (BMD), the team member will engage in identifying area for process improvement, service enhancement, manpower resources management, and incentive program management.
Main Responsibilities:
- Work with BMD sales specialist and MIS for sales incentive program design and roll-out
- Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials. Prepare and evaluate training materials, such as outlines, text, or handouts
- Assist to present information with a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures
- Design, plan, organize, or direct orientation and training programs to help staff maintain or improve job skills
- Handle staff case investigation and reporting in relation to complaints and operational incidents and obtain information for use in training programs
- Assess training needs through surveys, interviews with employees, case study
- Monitor, evaluate, or record training activities or program effectiveness
- Perform any other duties as assigned by BMD
To meet the challenge, you should have the following qualifications and attributes:
- Degree or above in Business Administration or related discipline with minimum 8 years of experience in retail banking industry
- Independent, self-motivated and able to work under pressure
- Excellent analytical and report writing skills
- Have a strong sense of responsibility and detail oriented
- Proficiency in Microsoft office including Word, Excel, Power Point and Outlook
- Good command of both written and spoken English and Chinese
Please note that only shortlisted candidates will be notified.