Client Director, Financial Services (90-105K)

Responsibilities Manage the client retention team of 6-7 people to ensure the delivery of high-quality service to MPF corporate clients Develop and implement strategies to achieve business objectives and enhance client satisfaction Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions Act as the key point of contact for escalated issues and complex queries, ensuring timely and effective resolutions Achieve retention targets Identify an

Morgan McKinley - Hong Kong - Full time

Salary: Competitive

Responsibilities
  • Manage the client retention team of 6-7 people to ensure the delivery of high-quality service to MPF corporate clients
  • Develop and implement strategies to achieve business objectives and enhance client satisfaction
  • Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions
  • Act as the key point of contact for escalated issues and complex queries, ensuring timely and effective resolutions
  • Achieve retention targets
  • Identify and pursue new business opportunities to grow the existing client portfolio
Requirements
  • Bachelor's degree holder
  • A minimum of 15 years of relevant experience gained from banking or financial services, with solid people management experience
  • Good command of Cantonese and English
  • RFP experience would be a plus
  • Solid key account/client relationship experience demonstrated, with proven track records of client retention of increased revenue
  • Transformation mindset


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