Key Responsibilities:
- Work as part of a Group customer experience functions to uplift our propositions and service qualities in all markets, supported by advanced customer data analytics
- Work with large data sets to find insightful knowledge to help steer business actions
- Present customer data insights clearly and persuasively to various stakeholders
- Work with business units to administrate and monitor various Voice of Customers and NPS programs
- Be a custodian of customer experience data and ensure data accuracy, consistency, and compliance with reporting standards
- Collaborate with other data owners and local business units for group-wide analytics endeavours
Experience:
- Degree holder with relevant degree
- Minimum 8-10 years of experience in Life insurance / Financial Services with at least 5 years of hands-on data management experience
- Strong technical and analytical skills
Skills & Capabilities:
- Ability to interpret data, identify trends, and translate findings into actionable business insights
- Proven skills with data management and data visualisation tools; experience with AI/LLM is a plus
- Skilled in customer research, CRM, and database management
- Agile and experimental mindset; enjoys data exploration
- Ability to connect data insights with business strategies to drive actional insights
- Strong interpersonal, communication and data storytelling skills
- Able to communicate insights effectively to stakeholders in diverse cultures and markets
- Cross-functional and cross-cultural stakeholder management
- Proficient in written and spoken English
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to alice.tong@hays.com.hk, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.