Assistant Financial Services Manager
Location: Central Main Building
Shift Requirement: Night / Midnight Shift
A leading Chinese bank is seeking a highly motivated and customer-focused individual to join its team as an
Assistant Financial Services Manager. This role is primarily responsible for facilitating financial transactions and investment services for customers via phone channels.
Key Responsibilities
- Assist customers in executing financial transactions and handling investment-related enquiries through online call platforms.
- Provide prompt and professional responses to customer requests and complaints, ensuring a high level of satisfaction.
- Identify and pursue business opportunities through cross-selling and outbound calls to achieve sales and performance targets.
- Maintain operational excellence and ensure compliance with all regulatory and internal standards.
- Willingness to work during night or midnight shifts is essential.
Candidate Requirements
- Tertiary education with a minimum of 2 years' experience in a call centre, preferably within the financial services industry.
- Strong communication skills and a commitment to delivering excellent customer service.
- Proactive, self-driven, and professional demeanour.
- Proficiency in Chinese and English; fluency in Putonghua is a distinct advantage.
- HKSI 1,7,8 license holders are preferred.
Benefits:
- Opportunity to work in a well-established and reputable financial institution.
- Supportive and professional working environment.
- Competitive salary and comprehensive benefits package.
If you meet the above requirements and are ready to take on a senior role in a dynamic banking environment, we encourage you to apply. Please submit your resume and cover letter to Vincent.li@hays.com.hk.