Our client, a leading insurer, is looking for an incident management expert to join the team.
Responsibilities
- Lead the resolution of major IT incidents across business units, minimizing downtime and user impact.
- Act as the 24/7 point of contact for critical incidents.
- Coordinate with technical teams to identify and resolve incident causes swiftly.
- Prioritize incidents based on business urgency and impact.
- Document incident protocols and resolutions for transparency and future reference.
- Provide regular updates to management and business unit stakeholders during incidents.
- Review and enhance incident management processes for efficiency.
- Ensure adherence to IT service management and security policies.
- Manage workplace IT projects, ensuring timely completion within scope and budget.
Requirements
- Bachelors degree in Information Technology or a related field.
- 6+ years of IT experience, focusing on infrastructure or service management.
- ITIL v3 Foundation certification required.
- Strong skills in technical writing and presentations.
- Excellent communication and client-facing project experience.
- Knowledge of cloud platforms (Azure/AWS) is a plus.
- Familiarity with networking, security, and troubleshooting tools
- Ability to quickly adapt to new technologies.
- Proven experience in high-interaction client or project environments.
If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format toHarry Tsangatresume@pinpointasia.comand putIncident Manager, Leading Insurance Companyin the subject header.
Data provided is for recruitment purposes only.
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