Your new company A reputable Foreign Corporate Bank is looking for an experienced Head of Operations to join their Operations department. The Head of Operations will oversee the daily operational activities of the department and ensure the smooth and efficient execution of banking operations while maintaining compliance with all regulatory standards.
Your new role
Supervise the Operations Department with 4 teams of 25 headcounts and manage daily transactions
Lead and provide hands-on management and guidance across Payment Operations & Treasury Settlement, Loans & Credit Administration, Trade Finance Operations, and Client Servicing
Establish and ensure adherence to departmental guidelines, as well as compliance with HKMA regulations and the Bank's policies
Maintain adequate internal controls and continuously enhance systems and workflows to ensure all processes and policies comply with regulatory, control, and business requirements.
Serves as a project coordinator and leader for the global banking system and internal bank-wide project management, such as Business Continuity Planning (BCP) and the operational resilience framework (OR)
Identify internal control and process gaps; drive business transformation, data remediation, incident management, and resolution
Define Key Performance Indicators (KPIs) and monitor Key Risk Indicators (KRIs) to ensure centralised operations meet the agreed SLA
Set process priorities and apply deep knowledge of banking controls, market dynamics, and product expertise. Stay up to date with industry developments and align practices with business strategies
Recommend tactical and strategic solutions to address process gaps and incidents, with a strong focus on controls, efficiency, capacity planning, best practices, process alignment, and regulatory compliance
Conduct regular quality tracking and generate monthly reports for senior management review
What you'll need to succeed
Bachelor Degree holder with relevant working experience
Over 15 years of experience in Corporate Banking / Wholesale Banking Operations, including more than 6 years in people management roles
Extensive knowledge of corporate banking operations, covering Account Services, KYC/CDD, E-Banking, Payments and Remittances, Treasury Settlement, Loans & Credit Administration, and Trade Finance Services
Proven track record in team leadership and people management across related functions
Proficient in English, Putonghua, and Cantonese
What you'll get in return
Stable working platform
Work-life balance
High career exposure
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Hailey Tai now @ 22307491. Alternatively, you can also send Hailey an updated CV to hailey.tai@hays.com.hk.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.