Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Summary: The Senior Associate, IT is responsible for providing advanced technical support and project management for the organization's IT systems (i.e. Local Regulatory Report "LRR") and infrastructure (i.e.. ADA platform, Wintel Platform). This role requires strong problem-solving skills, technical expertise, and the ability to work collaboratively with cross-functional teams.
Responsibilities: - Provide advanced technical support and troubleshooting for IT systems, applications, and infrastructure
- Manage and coordinate complex IT projects, including planning, implementation, and post-deployment support
- Analyze business requirements and recommend appropriate IT solutions
- Collaborate with IT teams to design, develop, and implement new systems and applications
- Provide training and knowledge-sharing to IT team members and end-users
- Monitor and optimize IT systems and infrastructure to ensure optimal performance and availability
- Participate in the development and implementation of IT policies, procedures, and best practices
- Stay up-to-date with the latest IT trends, technologies, and industry best practices
Requirement: - Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum 5 years of experience in an IT support or project management role
- Strong technical expertise in areas such as networking, database management, and software development
- Proficient in project management methodologies and tools
- Excellent problem-solving, analytical, and critical thinking skills
- Effective communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams
- Certification in relevant IT technologies or project management (e.g., ITIL, PMP) is preferred
- Ability to work independently and manage multiple priorities in a fast-paced environment
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.