Key Responsibilities
- IT Operations & Service Desk: Resolve incidents and requests promptly to ensure smooth operations.
- Project Support: Assist in global/regional initiatives, including Windows 11 migration, Microsoft Intune and Autopilot deployment, Azure AD enablement, cloud print rollout, and software upgrades (e.g., Adobe, Snagit). Support pilots, user testing, and issue resolution.
- Endpoint & Device Management: Support security patching via Microsoft Intune, assist with Azure Virtual Desktop (AVD) and AWS Workspaces, and ensure Qualys compliance for devices.
- User Experience & Documentation: Address user issues, implement improvements, and maintain SOPs and knowledge base articles.
- Stakeholder & Vendor Coordination: Work with Business Unit offices, system owners, and vendors to support virtual machines, hardware/software procurement, and issue escalation.
Qualifications / Experience
- Bachelor's degree in Information Technology or related field.
- Minimum 1 years' experience in IT support or workplace engineering.
Hands-on knowledge of:
- Microsoft 365, Intune, Azure AD, Autopilot, PowerShell.
- WVD/AVD, Nerdio, Qualys.
- ServiceNow and ITIL-based workflows.
- Video conferencing tools (e.g., Cisco Webex, MS Teams, Zoom).
- Knowledge of ITIL frameworks and tools like ServiceNow.
- Understanding of networking protocols, security, and cloud technologies (Azure, AWS).
- Strong communication and interpersonal skills.
- Ability to multitask and resolve issues in high-pressure environments.
- Proactive in improving IT service delivery.
