Contract IT Support Engineer

Key Responsibilities IT Operations & Service Desk: Resolve incidents and requests promptly to ensure smooth operations. Project Support: Assist in global/regional initiatives, including Windows 11 migration, Microsoft Intune and Autopilot deployment, Azure AD enablement, cloud print rollout, and software upgrades (e.g., Adobe, Snagit). Support pilots, user testing, and issue resolution. Endpoint & Device Management: Support security patching via Microsoft Intune, assist with Azure Virtual Deskto

Morgan McKinley - Hong Kong - Full time

Salary: Competitive

Key Responsibilities
  • IT Operations & Service Desk: Resolve incidents and requests promptly to ensure smooth operations.
  • Project Support: Assist in global/regional initiatives, including Windows 11 migration, Microsoft Intune and Autopilot deployment, Azure AD enablement, cloud print rollout, and software upgrades (e.g., Adobe, Snagit). Support pilots, user testing, and issue resolution.
  • Endpoint & Device Management: Support security patching via Microsoft Intune, assist with Azure Virtual Desktop (AVD) and AWS Workspaces, and ensure Qualys compliance for devices.
  • User Experience & Documentation: Address user issues, implement improvements, and maintain SOPs and knowledge base articles.
  • Stakeholder & Vendor Coordination: Work with Business Unit offices, system owners, and vendors to support virtual machines, hardware/software procurement, and issue escalation.
Qualifications / Experience
  • Bachelor's degree in Information Technology or related field.
  • Minimum 1 years' experience in IT support or workplace engineering.
  • Hands-on knowledge of:
    • Microsoft 365, Intune, Azure AD, Autopilot, PowerShell.
    • WVD/AVD, Nerdio, Qualys.
    • ServiceNow and ITIL-based workflows.
    • Video conferencing tools (e.g., Cisco Webex, MS Teams, Zoom).
  • Knowledge of ITIL frameworks and tools like ServiceNow.
  • Understanding of networking protocols, security, and cloud technologies (Azure, AWS).
  • Strong communication and interpersonal skills.
  • Ability to multitask and resolve issues in high-pressure environments.
  • Proactive in improving IT service delivery.


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