Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities Customer Related
- Ensure the highest standard of customer services.
- Look after the conducts of accounts and take note of any abnormalities or irregularities.
- Maintain appropriate level of contact with internal/ external customers.
Operations Related
- Familiar with the application systems in the Bank.
- Override transactions beyond the authority of tellers and ensure the regularity of such transaction.
- Check and sign the transaction vouchers and computer output reports.
- Monitor operational control, with particular attention to transactional execution.
- Pay attention to the general internal control requirement and any possible fraudulent behavior manifested by the subordinates.
- Hold keys to vault, safe and cabinet, and other important keys.
- Familiar with HKAB, statutory requirements and relevant regulations
- Ensure the tasks assigned by AVP/ Senior Associate are completed in a timely manner.
- Perform independent review functions or other operational duties from time to time designated by AVP/ Senior Associate.
- Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required.
Employee Related
- Monitor performance of Assistant Officer, with particular attention to initiative, operational efficiency and service standards.
- Advise AVP/ Senior Associate of any unsatisfactory performance on the part of the Bank Assistants so that early action can be taken to improve the situation.
Organizational
- Supervise the teller/ back office terminal operations on a day-to-day basis.
- Report to AVP/ Senior Associate on a regular and ad hoc basis.
- Provide useful information and valuable suggestions for AVP's reference in decision making.
- Keep informed of all relevant bank policies.
- Effectively communicate within own unit and with other bank department/ divisions.
Requirement - Minimum post-secondary education
- At least 2 years of relevant working experience in banking operations
- Public holiday duty may be required
Functional
- Knowledge and experience of banking operations and remittance processing
- Knowledge and experience of SWIFT and RTGS operations
- Knowledge and experience of regulatory requirements pertaining to payment, remittance processing, e.g. Anti-money Laundering, RMB transactions
Technical
- Accuracy and thoroughness in work
- Good sense of risk control
- Result and customer service oriented
- Positive attitude, self-motivated, creative and innovative
- Good interpersonal and problem-solving skills
- Good team player, supportive and flexible to take up departmental tasks
- Good in both written and spoken English.
- Good PC knowledge and skills
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.