Company
Our client is a global Investment Bank with a dynamic and collaborative culture.
An opportunity has arisen for a driven and enthusiastic Application Support Analyst to join their global IT team.
The Role:
This position supports the flow rates trading in the Asia region. You will be the first point of contact for APAC trading on projects for pre-trade IRD and Bonds applications whilst supporting their Traders.
- Respond to user requests by utilizing tracking tools and communicating with relevant stakeholders (locally and/or globally).
- Manage incidents through the appropriate processes, including reporting, to help minimize incident occurrence and reduce resolution times.
- Improve and update support documentation.
- Assist Business Analysts with requirements gathering and coordinate with developers based on business priorities
- Engage in agile ceremonies such as daily stand-ups and retrospectives.
- Contribute to non-regression testing campaigns.
- Proactively propose technical and functional improvements.
Essential Skills & Experience:
- Minimum 3 years of experience in IT within an Investment Bank or Hedge Fund on pre-trade workflow (price contributions, market connectivity, pricing, auto-negotiations, RFQ)
- Experience in C# and/or ION is highly regarded
- Accountable and proactive with the ability to work autonomously and under tight timeframes
- Strong communication skills in English (Fluent in Chinese/French/Japanese is advantageous)