Merchant Operations Manager (Open to graduates for a junior role)

Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing

• 业务指标：以P2P业务增长和市场份额第一为目标，设计和制定符合业务发展的运营策略，并推进落地执行；

• 搭建商家质量管理体系，根据不同特性建立各层级精细化运营管理机制及流程，同时做好商家拓展、管理和维系等工作；

• 深入挖掘商家/用户需求，发觉商家需求痛点，能密切衔接产品，推动产品功能上线，打造产品易用性和用户体验；

• 对P2P市场动态保持敏感能快速了解，并能输出竞品产品及市场分析报告，为产品升级及业务方向提供指导性意见

• Business Metrics: Design and implement operational strategies aimed at driving P2P business growth and achieving market share leadership, ensuring alignment with business development objectives;

• Establish a comprehensive quality management system for merchants;

• Develop tailored operational management mechanisms and processes to accommodate diverse merchant characteristics, while effectively managing tasks related to merchant expansion, oversight, and retention;

• Conduct thorough assessments of merchant and user needs to identify pain points;

• Collaborate closely with product teams to facilitate the launch of user-friendly product features, ensuring an exceptional user experience;

• Stay updated on the latest trends in the P2P market - provide strategic recommendations for product enhancements and business direction through comprehensive analysis of competitor products and market research.

What We Look For In You

• 至少2年以上工作经验，面向大中华市场，中文需作为工作语言；

• 具备互联网/金融/区块链/数字货币公司相关行业从业经验，有丰富的运营管理经验者优先考虑；

• 优秀的行业敏感度，深入业务一线，有想法且可落实；

• 逻辑思维能力强，具备突出的沟通协调能力和思考力，且执行力强

• Minimum of 2 years of experience in the Greater China market, with proficiency in Chinese as a working language;

• Experience in the internet, finance, blockchain, or digital currency industries; prior operations management experience is preferred;

• Strong industry awareness, with practical experience in business operations and a proven ability to generate and implement innovative ideas;

• Excellent logical reasoning, outstanding communication and coordination skills, and strong analytical and execution capabilities.

Perks & Benefits

• Competitive total compensation package
  
• L&D programs and Education subsidy for employees' growth and development
  
• Various team building programs and company events
  
• Wellness and meal allowances
  
• Comprehensive healthcare schemes for employees and dependants
  
• More that we love to tell you along the process!
  

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