Company Introduction: We're home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.
HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."
Job Summary: The AV & Engineering Support Officer is the primary point of contact for all audio-visual (AV) needs and event support. This role combines technical AV expertise with a foundational understanding of building engineering systems to provide exceptional ground support, manage AV vendors and work closely with the engineering team to ensure all events and meetings are supported by robust and reliable infrastructure.
Job Duties: AV & Event Management
- • Serve as the lead for setting up, operating, and troubleshooting AV equipment (video conferencing systems, microphones, displays, video walls, projectors, etc.) for meetings and corporate events.
- Provide dedicated on-site and remote support during high profile events, ensuring flawless execution.
- A ct as the main liaison with event team/ organizers to understand and fulfil their technical requirements.
AV vendor management
- Manage relationships with AV maintenance contractors and event technology vendors.
- Coordinate vendor attendance, oversee their work on site, and ensure it meets quality, service level agreements and safety standards.
- Supervise contractors during maintenance works, ensuring compliance with safety protocols.
- Report vendor performance issues for follow up.
- Assist the Engineer in evaluating AV vendor performance and SLA/ KPI adherence.
Maintenance & coordination
- Conduct routine inspections, preventive maintenance, and repairs on AV equipment.
- Assist in reactive maintenance tasks and ensure timely resolution of issues.
- Review maintenance reports, analyse trends, and coordinate follow up actions.
- Work with the Engineering team to coordinate power, data, and access requirements for events and AV system installations.
User support & training
- Provide first line response to AV related incidents and user requests, escalating complex issues to the AV vendor or Engineer as needed.
- Develop and deliver basic user guides and training to staff on standard on AV equipment.
Administrative and procurement support
- Maintain an inventory of all AV assets and software licenses.
- Assist in preparing purchase orders, tracking inventory, and managing spare parts.
- Maintain logs of maintenance activities, contractor attendance, and service reports.
Job Requirements - Diploma in Audio Visual Technology, Electrical Engineering, IT, or a related field.
- 3+ years hands on experience in supporting and operating corporate AV systems and event technology.
- Experience in coordinating vendors and providing user support.
- Strong technical proficiency with AV and VC systems (e.g. Crestron, Extron, Shure, Kramar, Microsoft Teams, etc.)
- Foundational understanding of electrical and building infrastructure to enable effective collaboration with the engineering team.
- Excellent problem solving and troubleshooting skills for live event environments.
- Analytical thinking and risk adverse.
- Strong customer service and communication skills to interact effectively with event team/ organizers.
- Self-motivated with good communication and interpersonal skills
HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.
Location: HKEX - Exchange Square
Shift: Standard - 40 Hours (Hong Kong SAR)
Scheduled Weekly Hours: 40
Worker Type: Permanent