Operation Transformation Manager

What You'll Do:

• Monitor, evaluate, and report on the maturity and adoption of operational excellence practices throughout the organization.
• Lead the initiatives for operation process improvement by identifying inefficiencies and collaborating with teams to implement effective solutions.
• Manage cross-functional teams to achieve significant workflow enhancements and process optimation
• Develop, implement, and maintain company-wide standards for documenting policies, processes, and workflows, ensuring consistency in format, structure, and terminology across all business units.
• Create and manage a centralized repository for all process documentation, ensuring robust governance.
• Assess, implement, and oversee technology solutions that facilitate process automation and standardization.
• Conduct training sessions, workshops, and change management activities to promote alignment and engagement in process excellence initiatives.

Requirement:

• A university degree in Business or a related field.
• 8-10 years of relevant experience in operation transformation and process improvement within the insurance or reinsurance sector.
• Demonstrated expertise in operational excellence, process management, or business transformation.
• Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or BPMN.
• Proficiency with process modeling tools and documentation governance frameworks.
• Ability to coordinate and implement cross-functional improvement initiatives in a structured and measurable manner.
• Practical experience in reinsurance operations.
• Excellent stakeholder engagement and collaboration skills across diverse teams and business units.
• Detail-oriented and analytical mindset with a passion for problem-solving and continuous improvement.
• Ability to work independently in a dynamic, fast-paced environment while driving initiatives to successful completion.