Program Manager

Responsibilities Lead the development and execution of customer experience programs to enhance client satisfaction and loyalty. Oversee cross-functional teams to ensure seamless program implementation and alignment with business objectives. Provide strategic direction and guidance to program managers, ensuring projects are delivered on time and within scope. Collaborate with stakeholders to identify opportunities for process improvements and innovation in customer experience. Analyze program per

Cognizant - Hong Kong - Full time

Salary: Competitive

Responsibilities
  • Lead the development and execution of customer experience programs to enhance client satisfaction and loyalty.
  • Oversee cross-functional teams to ensure seamless program implementation and alignment with business objectives.
  • Provide strategic direction and guidance to program managers, ensuring projects are delivered on time and within scope.
  • Collaborate with stakeholders to identify opportunities for process improvements and innovation in customer experience.
  • Analyze program performance metrics to assess effectiveness and implement necessary adjustments for continuous improvement.
  • Develop and maintain strong relationships with key clients to understand their needs and tailor programs accordingly.
  • Ensure compliance with industry standards and company policies in all program activities.
  • Facilitate regular meetings and communication channels to keep all team members informed and engaged.
  • Drive the adoption of best practices in program management to enhance efficiency and effectiveness.
  • Monitor market trends and competitor activities to inform strategic decision-making and program adjustments.
  • Prepare and present detailed reports on program status and outcomes to senior leadership.
  • Mentor and coach team members to foster professional growth and development.
  • Utilize data-driven insights to optimize program strategies and achieve desired outcomes.
Qualifications
  • Possess a deep understanding of customer experience management and program management principles.
  • Demonstrate strong analytical skills to interpret complex data and derive actionable insights.
  • Exhibit excellent communication and interpersonal skills to effectively collaborate with diverse teams.
  • Have a proven track record of successfully managing large-scale programs in a corporate environment.
  • Show proficiency in project management tools and methodologies to streamline processes.
  • Display a high level of adaptability to navigate dynamic business environments.
  • Hold a relevant degree in business, management, or a related field.

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23145599

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