Responsibilities:
- Support the planning and execution of operational strategies and initiatives in alignment with the Banks strategic direction to support sustainable growth and operational excellence
- Work with IT data team to maintain, and enhance MIS dashboards and reports to monitor the productivity and performance of operation departments. Identify bottlenecks and recommend areas for operational improvements
- Participate in and track the progress of strategic operational projects, including Gen AI initiatives and automation, and follow up closely with stakeholders to ensure timely delivery and implementation that aligns with business goals
- Provide centralized governance support to operation teams, including operational risk monitoring and ensuring adherence to internal controls and regulatory requirements
- Prepare management reports and presentations for senior management and the Board, summarizing operational performance, key initiatives, risks, and strategic insights
- Research industry best practices, emerging technologies, and market trends relevant to banking operations. Provide strategic recommendations and insights to senior management to support data-driven decision-making
Requirements:
- Bachelors degree in Business Administration, Information Systems, Finance, or related fields
- At least 5 years of relevant experience in operations management, MIS, or project management within banking industry
- Analytical skills and proficiency in data analysis and reporting tools such as SQL, Excel (advanced), Tableau, or equivalent is desirable
- Familiarity with risk governance frameworks and compliance requirements relevant to banking operations is a plus
- Proactive, detail-oriented, and capable of managing multiple priorities in a fast-paced environment with a strong sense of ownerships
- Fluent in Mandarin is an advantage
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