Our client, a leading fund services provider, is seeking a seasoned professional to lead their Investor Services team. This role is pivotal in delivering high-quality transfer agency services across a diverse portfolio of funds and pension schemes. The successful candidate will oversee daily operations, ensure regulatory compliance, and drive strategic initiatives to enhance service delivery and operational efficiency.
Key Responsibilities:
1. Operational Leadership
- Manage end-to-end fund order processing across various settlement cycles
- Oversee investor record maintenance, fund pricing updates, and unit reconciliation
- Monitor fund receipts, redemption payments, FX transactions, and income distributions
- Ensure timely and accurate reporting to investors, fund managers, and regulators
- Lead onboarding of new clients and deals, minimizing operational risk and documentation burden
- Conduct regular operational reviews with key clients
2. Service Quality & Team Management
- Plan resource allocation and staff development to meet service standards
- Resolve issues related to order settlement delays and shareholder servicing
- Monitor KPIs, vendor performance, and propose improvements or automation initiatives
- Act as senior point of contact for fund managers, distributors, platforms, and institutional investors
3. Regulatory Compliance
- Ensure adherence to AML/KYC policies and regulatory requirements (e.g., FATCA, CRS, AEOI)
- Escalate risk events and WorldCheck hits appropriately
- Promote a strong compliance culture and risk awareness across the team
4. Strategic Execution & Change Management
- Stay abreast of industry trends, regulatory changes, and client expectations
- Collaborate cross-functionally to implement new policies and system enhancements
- Drive automation and process streamlining through system change requests
Requirements:
- Bachelor's degree in Finance, Accounting, or related discipline
- Minimum 8 years' experience in fund services or asset management, with 5+ years in a leadership role
- Strong knowledge of transfer agency operations; experience with Multifonds TA module preferred
- Familiarity with SWIFT MX order formats and fund connect programs
- Holder of SFC license (RA13)
- Solid understanding of MPF regulations, unit trust codes, AML/KYC, FATCA, and CRS
- Proficient in MS Office (Excel, Word); fluency in English and Chinese (Putonghua a plus)
