HKMC Annuity Limited, a wholly-owned subsidiary of The Hong Kong Mortgage Corporation Limited, is an authorized insurer to carry on long term insurance business and facilitate retirement financial planning through the provision of annuity products in Hong Kong.
Job Descriptions:
- To be responsible for managing and resolving customer complaints professionally and efficiently to maintain customer satisfaction;
- To address customer complaints with empathy, conduct thorough investigations to identify the root cause of complaints, develop and implement appropriate solutions to resolve complaints, and communicate these solutions clearly to customers;
- To provide feedback to management on potential improvements and work with various internal departments to resolve complex issues;
- To maintain accurate records of customer interactions and investigations, ensuring that they are tracked systematically;
- To assist in training staff on effective complaint handling techniques and best practices;
- To support customer service centres and handle written reply with respective to customer concerns and requests; and
- To perform ad hoc tasks as assigned by supervisors from time to time.
Requirements:
- Degree holder in Business Management, Communications or related disciplines;
- Insurance Intermediaries Qualification Paper 1 & 3 is a must;
- A minimum of 3 years relevant experience in customer service and life insurance operations;
- Familiar with policies, guidelines and regulatory requirements for life insurance;
- Good command of both written and spoken English and Chinese, including Putonghua.
- Excellent customer-service mindset with effective interpersonal and communication skills;
- Strong sense of responsibility, detail-oriented, self-motivated, able to work under pressure and provide deliverables in a timely manner; and
- Strong analytical, problem solving and presentation skills.
(Candidates with less experience will be considered as Senior Associate.)
Interested parties please send your full resume stating your current and expected salary by 25 September 2025.
Please visit https://www.hkmca.hk/eng/about_us/careers.html for other application methods.
Please ensure that all information provided to the HKMCA is accurate, complete and updated. Data provided which is inaccurate, misleading or incomplete may influence the process and outcome of the recruitment exercise. Please read the HKMCA Personal Information Collection Statement for Recruitment of Prospective Staff Members and Licensed Individual Insurance Agents at the HKMCA website before completing the application form. Personal data collected will be used for recruitment purposes only. Candidates not invited for interview within 8 weeks may consider their application unsuccessful.