Our client are seeking a skilled professional to manage and support technical relationships with institutional and omnibus clients. This role involves overseeing integration projects, ensuring smooth technical onboarding, and acting as a bridge between clients and internal teams.
Key Responsibilities
- Support the technical relationships of digital securities institutional and omnibus clients, including local and international banks and brokerages.
- Facilitate technical onboarding for these clients by liaising with the client to understand both business and technical requirements.
- Leverage knowledge of TradFi institutions, combined with understanding of OSL's stack to translate the client's needs into a solution as part of the "discovery" phase.
- Supporting clients through the integration process by handling technical queries, and ensuring the production connections are ready for launch.
- Act as an advocate for the client, by engaging with multiple internal business and technical teams to facilitate the process, e.g. Product, Business Development, Engineering (development and operations), Infrastructure.
- Provide testing, analysis, documentation (e.g., releases, API specs, diagrams), and demos.
- Support more strategic client-driven projects and strategic initiatives.
Requirements
- Proficiency in Mandarin and English, both written and spoken. Proficiency in Cantonese would be a plus.
- Strong understanding of traditional finance (TradFi), electronic trading systems. Exposure to crypto/digital assets would be a strong plus.
- Familiarity with REST APIs, with experience in API testing and using tools such as Postman. Experience in Python Scripting would be a plus.
- Familiarity with FIX protocol and its use in financial integrations.
- Experience engaging directly with external clients, with strong communication and relationship management skills.
- Confidence in representing client needs when collaborating with internal teams like Product, Engineering, Business Development.
- Strong problem-solving and analytical skills, with the ability to translate complex client requirements into actionable solutions.