Salesforce Technical Business Analyst

Key Responsibilities

• Coordinate and manage Salesforce release cycles, including sandbox refreshes, deployments, and post-release validations.
• Develop and maintain release schedules, deployment plans, and change logs.
• Collaborate with developers, admins, testers, and business stakeholders to ensure successful and timely releases.
• Maintain and improve CI/CD pipelines and version control (e.g., using Git, Copado, Gearset, or similar tools).
• Ensure all changes are compliant with company policies and Salesforce best practices.
• Serve as the first line of support for Salesforce users, troubleshooting issues and escalating as needed.
• Monitor and respond to support tickets, ensuring timely resolution and high user satisfaction.
• Analyze and document recurring issues and recommend improvements.
• Assist with user access management, data integrity, and regular system audits.
• Stay current with Salesforce platform releases, features, and best practices.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent work experience).
• 4+ years of experience in Salesforce administration, support, or release management.
• Experience with Salesforce deployment tools (e.g., Change Sets, Gearset, Copado, SFDX, etc.).
• Strong understanding of Salesforce architecture, configuration, and security model.
• Familiarity with ITIL or ITSM practices a plus.
• Excellent organizational, analytical, and communication skills.
• Salesforce Administrator certification (ADM201) required; additional certifications a plus (e.g., Platform App Builder, Advanced Admin).

Preferred Skills

• Experience with Agile/Scrum methodologies.
• Basic understanding of Apex, Visualforce, or Lightning Components.
• Experience supporting large-scale Salesforce environments.
• Strong attention to detail and commitment to quality.